Warranty

Warranty and repair

Two years on Kerf One, three on Kerf One Pro, from the day it is delivered. Here is what that covers and what a repair costs if it does not.

Three dimensional icon of a card with a tick

What is covered

Faults in manufacture, including preamps, converters, connectors and the screen · A battery that will not hold 70 percent of its rated charge inside the warranty period · Buttons and switches that stop working through normal use

What is not

Water, sand and drops · A battery worn out by normal use after the warranty period · Damage from a third-party repair · Cosmetic marks that do not affect how it works

Replace an XLR connector

£48

Replace the screen

£86

Replace the mainboard

£180

Replace the battery door

£12

Diagnosis only, if you decide not to repair

Free, you pay return postage

How a repair works

Email hello@kerf.audio with what happened. You get a returns label the same working day. We quote before we touch anything, and a quote is a price, not an estimate that grows. Parts are held for seven years after the last unit is sold.