Warranty
Warranty and repair
Two years on Kerf One, three on Kerf One Pro, from the day it is delivered. Here is what that covers and what a repair costs if it does not.
What is covered
What is covered
Faults in manufacture, including preamps, converters, connectors and the screen · A battery that will not hold 70 percent of its rated charge inside the warranty period · Buttons and switches that stop working through normal use
Faults in manufacture, including preamps, converters, connectors and the screen · A battery that will not hold 70 percent of its rated charge inside the warranty period · Buttons and switches that stop working through normal use
What is not
What is not
Water, sand and drops · A battery worn out by normal use after the warranty period · Damage from a third party repair · Cosmetic marks that do not affect how it works
Water, sand and drops · A battery worn out by normal use after the warranty period · Damage from a third party repair · Cosmetic marks that do not affect how it works
Replace an XLR connector
Replace an XLR connector
£48
£48
Replace the screen
Replace the screen
£86
£86
Replace the mainboard
Replace the mainboard
£180
£180
Replace the battery door
Replace the battery door
£12
£12
Diagnosis only, if you decide not to repair
Diagnosis only, if you decide not to repair
Free, you pay return postage
Free, you pay return postage
How a repair works
How a repair works
Email hello@kerf.audio with what happened. You get a returns label the same working day. We quote before we touch anything, and a quote is a price, not an estimate that grows. Parts are held for seven years after the last unit is sold.
Email hello@kerf.audio with what happened. You get a returns label the same working day. We quote before we touch anything, and a quote is a price, not an estimate that grows. Parts are held for seven years after the last unit is sold.